Shipping Policy

Order Instructions

• ✅ Prepaid Orders Only
  We currently do not offer Cash on Delivery (COD). All orders must be prepaid through our secure payment gateways.

• ❌ No Returns / No Refunds
  As each piece is carefully handcrafted and made to order, we do not accept returns or refunds, unless the product is received in a damaged condition.

• 📦 Shipping Timeline
  Orders are processed and Delivered within 3–4 working days (excluding weekends and public holidays). Shipping times may vary based on location and courier availability.
   

Damaged Products Policy

• 📹 Opening Video is Mandatory
  If your product arrives damaged, you must share a clear unboxing video starting from the sealed package. This video is required to assess the damage and process any claims.

• 💬 How to Report
  Please report any damage within 24 hours of delivery by contacting us at:
  📧 contactqali@gmail.com
  📞 +91 95995 50724

Without an opening video, we won’t be able to process damage claims.